Questions about InvestNow

If you have elected to receive your Passcode via text, but they are not coming through, please check our Service Status page to see if there is an issue at our end.  When we do experience issues with the Passcode text service we will switch everyone to email until the issue is resolved. If there…

Many of our customers have asked if InvestNow offers accounts for children – the answer is simply, yes. Here is what is needed to set up a child’s account with InvestNow: A unique email address for the child, and everyone linked to the account. A proof of ID for both the child and the parent/guardian:…

InvestNow client funds are held in an independent custodial account which is run and operated by Adminis, who have been appointed to provide custody services to InvestNow. This ensures that there is complete separation of client assets from InvestNow as a business. The custodial account is also structured to ensure that all assets, including the bank…

Investment managers pay InvestNow a distribution fee to have their products on our platform – this is our primary source of income. In addition, InvestNow earns a distribution fee of 0.10% on Term Deposits offered on the platform (this fee does not reduce the interest rate yoru receive when you selected the Term Deposit ie…

You can call us, e-mail us or use our online chat (available on our public website and within the secure portal, when logged into your account). Our contact centre is available on 0800 499 466 (for international calls, use +64 4 499 9691) Mon-Fri 8:00am to 5:00pm, except national public holidays. You can e-mail us…

It is important to note that the investments that can be held through the service are subject to change. If you hold an investment and a decision is taken, by InvestNow or the Investment Manager, to no longer offer it on InvestNow, we work through the required actions, and options, with you.

Investments that are available through InvestNow are not guaranteed by InvestNow, any of the underlying investment managers, or any other person(s).

InvestNow is designed to work with all the major internet browsers.

InvestNow does not charge any account or administration fees for your InvestNow account. Any funds you choose to invest in have fund charges associated with them that are levied by the fund manager. The fund charges for funds on InvestNow are the same as you would experience investing directly with any of our fund managers.…

InvestNow does not charge any account or administration fees (we do receive a distribution fee on Term Deposits, see FAQ here, and interest held in Transaction Accounts, see FAQ here). Any funds you choose to invest in have fund charges associated with them that are levied by the fund manager. The fund charges for funds…

InvestNow is an online-only service. You open your account at www.investnow.co.nz – follow the “Join Now” instructions. InvestNow offers the following account types: Youth Individual KiwiSaver (individuals only) Joint Trust NZ Company While account holders need not be currently resident in New Zealand, a New Zealand bank account and a New Zealand IRD number are…

You should read the Client Agreement carefully to ensure that you understand all of the terms and conditions of your agreement with us. You should read the disclosure material for any fund before investing. We strongly recommend that you seek independent advice before making any investment.